Tour operator, TUI has apologised to travellers who were stranded in a massive line that made its way out the doors of Birmingham Airport on Saturday, May 7.
The long line line was created by a delayed flight to Cape Verde, according to a TUI spokesperson.
The huge customer queue was the latest issue to plague the airport, with travellers waiting hours to complete security due to a staffing shortage. Nick Barton, the airport’s chief executive, speaking to BBC Radio WM he stated that the disruption will last for several weeks. He highlighted a 12-week “lag” between hiring new personnel and getting them up and running. He said:
“They’re in training, that’s the key thing. They are not available for use until we’ve gone through the full training process. By the end of May, we should be in a much better place in terms of that resource. The key thing [for passengers]is to turn up when their airline says to, not earlier.”
After confirming the issue for the delayed flight, a spokesperson from TUI apologised to the travellers who had been affected. They said:
“We would like to apologise to those customers affected and thank them for their patience and understanding.”
Many travellers have taken to Twitter about how they feel seeing the queues increase day by day voicing their frustration.
A BHX spokesperson has said: “As always, our message to departing customers is: Help us help you keep queues moving by removing any liquids, gels, pastes and electrical items from your bags before our security x-ray scanners.”